Privacy Policy

Welcome to use Mail Master software and service which is provided by NetEase.

NetEase is strongly committed to protecting the privacy of consumers of its interactive products and services. The following statement discloses the privacy practices for Mail Master software and attempts to address the following questions:

1. Personal Information and Its Use

NetEase gathers two types of information about users.

(1) Non-personally identifiable information:

When visitors come to our application, we collect and aggregate information indicating, among other things, which functions were used, the order in which they were used, and which hyperlinks were "clicked." Collecting such information involves the logging of IP addresses, phone model, mobile operating system and application version etc. used by each visitor to the NetEase web site. Although such information is not personally identifiable, we can determine from the IP address a visitor's Internet Service Provider and the geographic location of his or her point of connectivity. The non-personally identifiable information we collect helps us identify the most popular areas of our application and determine the effectiveness of our promotional activities. In addition, we may disclose some of this information to advertisers to inform them of the number of people who have seen and/or clicked through their advertisements.

(2) Personally identifiable information:

In certain function of Mail Master -for example, while logining for the E-mail software service a user is asked to provide personal information such as his/her account and passcode. Registration for the interactive NetEase Virtual Community asks a user to provide his/her full name, nick name, province, gender, hobbies, and interests etc.

NetEase collects this personal information primarily to make using Mail Master software service easier and more satisfying for its users. The goal of NetEase is to provide all Internet users with an exciting, entertaining, and educational online experience. This personal information facilitates us in achieving our goal.

All users should be aware that, when they disclose personally identifiable information in E-mail, chat room, guestbook, or other forum, the information may be collected and used by others to send that person unsolicited email from other parties outside NetEase. In the event that you encounter any NetEase user who is improperly collecting or using information about you or other users, please contact Privacy@service.netease.com.

2. Information Disclosure

NetEase will not disclose your personally identifiable information except:

3. Information Collecting during Co-operation with Third Parties

The information that a user shares with NetEase is collected, stored, and handled carefully by NetEase. However, NetEase may share such information during co-operation with third parties to offer some of its services in conjunction with such third parties. NetEase will urge such third parties to handle the said information in compliance with this Privacy Policy.

Through good co-operation or even alliance with other reputable organizations of goodwill, NetEase has been dedicated to providing the best internet service to its users.

4. Minors' Information and Its Use

NetEase suggests that minors shall not access internet without prior written consent of their parents or other legal guardians. NetEase will protect relevant information of minors as required by laws and regulations.

5. Provision of Information

NetEase users always have a choice whether or not to disclose information. Certain information is required for registration of our services, but most other requested information is optional. It is a top priority at NetEase to make its user feel comfortable and in control.

NetEase offers its users numerous online interactive activities. To facilitate participation of the user in interactive activities and issue of prizes from such activities, NetEase usually requires the applicant to fill out forms pertaining to his/her personal interests in addition to contact information (i.e. mailing address and phone number). This information is used by NetEase to compile aggregate data on its users. If the user does not want to supply the requested information and partake in the interactive activities, it is completely at the user's discretion.

6. Update and Publicity of Information

NetEase strongly encourages its users to update and edit their personal information and keep it current. A NetEase community user can easily access and correct his/her personal information at any time. Users can edit and delete their personal information at their discretion.

Please keep in mind that whenever you voluntarily disclose personal information online through certain channel ( for example through email, or in chat areas ), that information can be collected and used by others. NetEase will take no responsibility whatsoever caused by reasons said above . Since disclosure of personal information through certain channel may lead to disclosure of your personal information, we remind you to use caution before such disclosing.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you're online.

7. Contact

We may revise our privacy policy from time to time. When we do, those changes will be reflected in this privacy policy. Any changes that we make will always be made with your privacy and satisfaction as top priorities. We encourage you to review our privacy policy whenever you visit the NetEase web site.

Questions regarding this statement or the privacy practices of NetEase should be directed to the NetEase coordinator at privacy@netease.com

NetEase users also have the option of directly contacting the NetEase customer service department via telephone, fax, and/or standard mail.

NetEase feels it has a duty to provide its users with a safe, secure, and private software. The NetEase name and reputation is at the crux of our business, and we will take all necessary actions to uphold and reinforce our strong standing as a leading Asian Internet company.